Still, when they dump you here, Intel helps you out to the extend that they can, usually no questions asked (they do draw the line at discontinued products, however). are all covered by the warranty from the vendor, not Intel. Your warranty is exclusively from the vendor. The processor, the chipset, the LAN and WLAN components, etc. Of course, if this is a system-level or laptop product, you don't even have a warranty from Intel. If they can't get any additional money out of you, they blame it on Intel and dump you off here. You pay good money for support in your original expenditure and they still want to charge you additional money to actually give you support. Their test facility is a scam facilitator and nothing but.
Then, when (not if) the test finds nothing wrong, they say that it isn't their fault and them investigating any further will cost you money. Their scam is to have you run this so-called exhaustive hardware test. They run their support groups for profit.
These SCUM (HP and Dell both) are relentless. If the problem persists after that, then we suggest to get in contact directly with HP to confirm if that is the proper driver for your system and also to check if there are Nvidia graphics drivers that need to be installed as well since they are listed on their webpage:Īlso, we advise to verify with them if the latest BIOS version is currently installed on your system or to gather the instructions o how to install it: Rev.A, please try a clean installation of that driver following the instructions in the links below: I looked in HP's website and the latest Intel® Graphics driver they have available is version 20. Just to let you know, we always recommend to install the graphics driver provided by the manufacturer of the computer, since that driver was customized by them to work with your specific platform. Hi DMH681, Thank you very much for providing that information and the pictures.